Healthcare is a human experience | Jason Dupuis (Executive Director, Customer Growth & Success at OFFOR Health)

Jason Dupuis is the Executive Director, Customer Growth & Success at OFFOR Health. OFFOR Health is humanizing the healthcare experience by putting people first and understanding as much as we can about those we serve. They are on a mission to reimagine outdated healthcare models to accelerate access to care for those who are underserved and under-resourced. OFFOR Health was founded by a team of dedicated board-certified anesthesiologists looking for a better way to deliver surgical care in dental practices.

In this episode, Jason talks about:

• For profit vs. non-profit

• Why the family experience is as important as the patient’s experience

• How do you create a culture of innovation

• What he looks for in patient engagement platform

• How to get your product in front of decision makers

How to reach Jason:

• LinkedIn: https://www.linkedin.com/in/jasonmdupuis/

How to reach Zain:

• Linkedin: https://www.linkedin.com/in/zainmsyed/

• Twitter: https://twitter.com/zainsyedpharmd/

• Newsletter: https://zainsyed.substack.com/

Links to other platforms to listen:

• Apple Podcast: https://rdar.li/apple-podcast-link

• Spotify: https://rdar.li/spotify-link

• Google: https://rdar.li/google-podcast

• And all other platforms! Just search “digital thoughts podcast”

• If it is not on the one you use send me a message and I will get it on there

Things referenced in the episode:

• How Doctors Think - Jerome Groopman

• Sapiens: A Brief History of Humankind - Yuval Harari

• The Human Brand: How We Relate to People, Products, and Companies - Chris Malone, Susan T. Fiske

• The Power of Moments: Why Certain Experiences Have Extraordinary Impact - Chip Heath , Dan Heath

Music used:

• Daystar - Sugar Cookie

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